Who are we?

Carcart Ltd is a dealership acting as a credit broker in arranging for vehicle transactions.

Our Address is: Carcart Ltd, 74 Cannock Road, Willenhall, West Midlands, WV12 5RZ.

Registered in England. Company registration no. 10018486

 

Are we authorised to arrange finance for you?

Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct Authority (FCA). We are not lender. Our FCA firm reference number is 741659. For more information, please visit the FCA website at https://register.fac.org.uk/. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules. 

 

Complaints procedure

If customer is dissatisfied with any aspects of the service provided and wish to make a complaint, steps below must be followed: customer must send claim letter to us via recorded post to Carcart Ltd, 74 Cannock Road, Willenhall, WV12 5RZ or by e-mail hello@carcart.co.uk. The customer must provide in writing, a full comprehensive description of the problem, the customer’s and all vehicle details (including mileage).

A Carcart team member will investigate the complaint and contact customer within 14 days depending on the nature and urgency of the complaint.

Once Carcart and the customer have discussed and arrangements have been made, all complaints will be fully resolved within 8 weeks after the complaint was received.

 

Data Protection and Privacy

We will not collect sensitive personal information about you - concerning your health, racial or ethnic origins or political or religious beliefs. 

We will not disclose any of your personal information to any third party.

We will use personal information and preferences to enhance our promotional efforts and to analyse usage of our website to improve its content for the purpose of improving the site to meet the needs of customers. 

We analyse all information received through customers or prospective customers so as to determine the browser type, the operating system being used, the lP address and the lnternet Service Provider. We gather up this data for our own purposes and in a way that ensures that your personally identifiable information is never disclosed to a third party. Demographic third party profile data may be used to provide collective user profiles to our advertising and marketing consultants from time to time, but this will be done in such a way that you cannot be personally identified.

We conduct email surveys occasionally asking customers for information relating to their postal code, their age, or income levels - but such information that you may provide will be protected in the way we have explained and you may opt out of receiving future survey mailings by contacting us in the way we have described previously(by telephone / fax/ email / post).

lt is possible that third parties may unlawfully intercept or access transmissions or private communications and in that event we cannot guarantee that your personally identifiable information with us will always remain absolutely private, but we use standard practices to protect your privacy.

 

Do you have to pay for our service or do we receive any commission?

You don’t have to pay us for our services, but a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may pay us different amounts but it will typically be based on a fixed percentage of the amount borrowed.